As a Lead Customer Success Manager, you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model. 

Your responsibilities will include:

• Building value based customer relationship
• Gathering intelligent product feedback and recommendations from the customers
• Developing customer focused processes for ensuring customer success
• Applying domain expertise to close deals
• Ensuring high user adoption of customer success management application
• Implementing best practices to improve customer success
• Ensuring smooth onboarding handoff

Skills you'll need:

• A passion for customer success and laser focus on providing customer value.
• 10+ years of overall experience in dealing with customers.
• Ability to understand, articulate, interact with, and manage customer expectations
• Open to travel to customer locations on short notice, when required.
• Experience dealing with large, complex accounts building relationships at C- Level.
• A 4-year degree in engineering or equivalent
• PMP is an added advantage
• Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.

Benefits

• Best in Industry salary
• Comprehensive medical coverage for yourself and your immediate family
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"