Job Description
About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Your role
The position primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. The responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional.
Upon offer, the prospect candidate will support the Functional Testing requirements for new Dialpad Integration features spanning across various CRMs (e.g Salesforce, Zendesk, Hubspot, Zoho, MS Dynamics and ServiceNow), various Polycom and Yealinks Ipphone devices. The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards overall automation initiatives.
What you’ll do
- Collaborating with stakeholders to understand application requirements of new features, and user expectations.
- Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
- Defining the scope of manual and automated testing based on the application's complexity and criticality.
- Executing Functional test cases and automated test cases for the Dialpad Web Application with the browser and the Desktop Native Application.
- Maintaining test cases and scripts with in the Test Management System.
- Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
- Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.
Skills you’ll bring
- Min 2 years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field.
- Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.
- Solid understanding of Desktop app development, Application Software Desktop user interface guidelines/standards.
- An absolute must is the ability to convey and document test cases and execute them.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work on multiple simultaneous projects/initiatives.
- Experience in working with Analytical or Statistical Data is a plus.
- Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.
It is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office
Dialpad benefits and perks
Benefits and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
