Get to know Client Services / The Department

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact/ The role:

As a Technical Account Manager for our EMEA region, you will be part of a team based in Berlin. You will work closely with several teams such as Sales and Integrations. You are in charge of delivering an exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.

Empower Your Potential/ Responsibilities: 

• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide support and have regular check-in calls with your client base
• Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up
• Collaborate across functions, including Engineering, Customer Success and Product
• Troubleshoot and investigate issues by using internal and external tooling
• Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams.

Bring Your Knowledge/ Experience & Qualifications:

Must haves:

• Know-how on how to manage client expectations 
• Willingness to travel (when relevant)
• Problem-solving skills and an excitement for tackling challenging questions
• Excellent written and spoken communication skills in English and French
• Knowledge of AdTech, MarTech, MMPs or similar companies within the SaaS industry
• Validated ability to independently acquire and apply technical knowledge
• Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
• Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
• Understanding of apps, mobile app SDKs, and mobile tech solutions.

Nice to have:

• App development experience, publishing apps to the stores, working with SDKs etc.
• Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...)
• Solid written and spoken communication skills in German is a plus 

Enhance Your Experience / Perks & Benefits:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space 
• Generous vacation policy with flexible vacation days
• Childcare program (Berlin only), paid parental leave
• Additional private health insurance
• Company Pension Plan with 40% employer contribution
• English & German classes to enhance your collaboration with global colleagues and friends
• Discounted Gym Membership with Urban Sports Club
• Free annual BVG transportation ticket
• Wellbeing support with qualified therapists
• WFH program with remote online events (Coffee chats, team events, games, etc.)
• Relocation package and visa assistance for you and your family