This position is also available in the following locations : London LHR16 , Manchester MAN11, Madrid MAD15, Milan LIN11, Paris, CDG10, Barcelona BCN15

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our External Fulfilment Network Solutions (EFNS) team as Program Manager (Individual Contributor- IC) for Europe, Middle East, and Africa (EMEA).

In this key role, you will be responsible for ensuring that your area of responsibility efficiently and effectively provides security services and asset protection (i.e., lives, buildings, equipment, data, and professional property) through the design of physical infrastructure and processes across the EMEA Customer Fulfilment environment.

Key job responsibilities
• Drive operational and tactical risk-based security programs and projects specific to Customer Fulfilment within EMEA to prevent theft and losses
• Develop risk-based as well as cost-effective security solutions and engage internal and external stakeholders to implement the security solutions
• Create security standards, programs, assessments, and procedures and collaborate with key regional stakeholders for their consistent implementation
• Ensure compliance to security standards and requirements, partner with stakeholders to implement effective audit programs to detect, prevent, and mitigate Customer Fulfilment losses, and follow up on definition and implementation of corrective action plans
• Contribute to reducing business losses from security incidents by identifying and understanding vulnerabilities, MOs, and implementing appropriate protection measures


A day in the life
As a Program Manager on the EFN team, you will support Security and Loss Prevention team with driving operational and tactical risk-based security projects and programs specific to External Fulfilment within EMEA. To achieve this goal, you will develop and implement comprehensive security projects and programs aligned with organizational goals.

You identify, assess, as well as prioritize risks and develop strategies to mitigate them. You will also ensure that all security projects and programs comply with relevant laws, regulations, and local standards and you provide ongoing training on security best practices for the personnel involved in your projects and programs

About the team
Working with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security across business. Sitting within Security and Loss Prevention, the EFN team does this by developing and implementing risk mitigation programs to prevent Security and Loss Prevention-related risks and vulnerabilities within the Customer Fulfilment environment as early as possible.

Continually assessing the programs and adjusting to support the ever-changing operational requirements, we deep dive root causes and embed standards and processes to improve productivity and prevent re-occurrence of incidents. We also provide frameworks for standards to enable business units conduct their daily operational tasks.- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.