As a lead Application Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.

Find out more about DAMO Managed Services Career with Thoughtworks here.

Job responsibilities

You will understand complex application systems and find your way through them to debug a business impacting issue
You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will lead the planning and execution of system upgrades, migrations and maintenance activities, minimizing downtime and disruption to operations
You will use continuous delivery practices to evolve and support high-quality software, and bring value to end customers as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
You will efficiently use DevOps tools and practices to deploy and run software
You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills
You will apply the latest technology thinking from our Technology Radar to solve client problems

Job qualifications

Technical Skills

You have experience working in languages such as Java or .Net and a good understanding of a scripting language such as Python or Powershell
You have a good understanding of cloud platforms such as AWS, Azure or GCP
You have experience working with application monitoring tools such as DataDog, Prometheus or Grafana, understand the different metrics that go with it and are able to generate reports and take corrective actions
You have experience working with a relational or non-relational database
You have experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite or Azure pipelines
You must possess strong debugging and triaging skills to troubleshoot code effectively
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested
You can conduct system performance analysis, identify bottlenecks and implement optimization strategies to enhance system efficiency
You can do predictive analysis and come up with proactive identification of issues working with development teams
You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless

Professional Skills

You enjoy influencing others and always advocate for technical excellence while being open to change, when needed
You have good communication and articulation skills
You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
You are resilient in ambiguous situations and can approach challenges from multiple perspectives
You can influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc. and are able to communicate with detail to justify such changes
You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting
You advocate for security best practices and implementation of the same
You are comfortable with Agile methods, such as Scrum or Kanban
You are willing to be part of a rotation- and need-based 24x7 available team and are able to handle multiple engagement

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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ThoughtWorks

Lead Application Support Engineer

Ho Chi Minh City

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Professional Skills

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