About the Position

We are looking for an experienced evening shift Move-Add-Change (MAC) Engineer to help our IT Operations team make seamless improvements to our desktop trading floor landscapes. This is a full-time role for evening hours only.

Technology is central to our firm, and you’ll help us find ways to provide technology support and execute infrastructure projects without disrupting our daily work or trading. Doing this correctly will involve using automated tooling to ensure efficiency and maximising evening work hours to fit around the constraints of our business. It will also require you to be familiar with the different types of technology on the trading floor and interested in how they fit into the larger operations of our firm.

In this hands-on role, you’ll work to deliver several types of requests, including PC setups and deployments for end users, asset management, procurement, user onboarding, desktop technology relocation and infrastructure expansion projects. You will participate in the development and rollout of new technology to our end users, and have the opportunity to develop both your technical acumen and project management experience. You will also work closely with vendors and service providers to ensure the quality of service they're providing matches our world-class expectations.

This role will require you to perform some physical labour, including lifting things up to 18.5 kg (40 lbs).

About You

Have hands-on experience executing technical infrastructure projects, including projects related to desk moves and expansions
Experienced managing relationships and working closely with contactors and/or third-party vendors
Comfortable using project planning tools (e.g., Jira, Google Docs, Google Sheets, Excel)
Deeply knowledgeable about computer hardware, peripherals and networking; interested in further developing your skills in desktop technology and infrastructure
Highly organised self-starter with exceptional attention to detail
Reliable, courteous and flexible team player with a “customer first” mentality
Strong communicator with great people skills; able to describe complex problems with brevity and accuracy
Able to handle competing priorities in a fast-paced environment
Comfortable working evening hours and some weekends
Experience with programming or scripting for the Windows platform (especially PowerShell) is a plus
Fluency in English and Cantonese is required