2025 Performance Strategy, MBA Intern, US

**About the Role** Community Operations at Uber is looking for MBA students who are analytically minded, strategy focused and highly motivated  to join our CST Experience team as an intern this Summer (12 weeks). In this role, you will need to have a firm foundation in data analysis, a proven ability to translate the "what" into the "so what", and a passion for tackling challenging problems. You will work closely with customer support operations’ (CommOps) CST Experience Team (more below) to help define proper incentives, job architecture, career development and policy for the 8,000 people that make up entry-level roles in the organization (the Community specialists Team or CST).  In light of the advent of GenAI, we need to QUICKLY redefine how to shape this employee base.  We’ll need your deepdives into the current state, analysis and recommended strategy on how to position this powerful source of talent, leverage them to enhance customer experience and develop them for an ever-evolving, highly ambiguous future. You will have the autonomy to find opportunity areas and independently work with both program teams _and_ operations leaders to settle on a strategy. Your work will ultimately cultivate a map for the future of the Community Specialists Team (CST)! **About CST Experience:** The CST Experience Team is a program management team which sets the strategy for performance management, job architecture, career development and policy for Uber’s Community Specialists Team (CST), the thousands of entry-level positions within the customer support (and beyond!) are of the platform.  Given the ever-changing landscape of GenAI and what it might mean for customer support, this is the perfect time to map out the future of the CST to ensure their expertise, insights, know-how and institutional knowledge can be leveraged wherever, whenever. **About Community Operations (CommOps):** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.  Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services. **What You’ll Do:** - Use a data-focused approach to identify, understand, and measure the efficiency, productivity, quality and customer satisfaction (CSAT) of the support provided by the CST - Recommend strategies to improve efficiency, productivity, quality and CSAT - Translate those recommendations into incentives, performance management and recognition programs, job architecture refinements and career development philosophy. **Basic Qualifications:** - Currently enrolled as a first-year MBA student, expected to graduate in 2026 - Experience in problem-solving and proposing outstanding solutions to complex issues - Ability to use data to develop insights and measure performance **Preferred Qualifications:** - Previous experience working strategy, operations, consulting, incentives design, and/or performance management - Experience working closely and communicating optimally with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines - Demonstrated experience interpreting and presenting data to various audiences. Ability to translate quantitative findings into action plans - Strong verbal and written communication skills. Able to synthesize a lot of information quickly, highlight key take-aways, and disseminate meaningful insights - Proficient in using SQL - Project and/or program management experience - Self-motivated with a proven track record to take initiative in a fast paced environment For San Francisco, CA-based roles: The base hourly rate amount for this role is USD$54.00 per hour. You will also be eligible for various benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.