Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

The Role

We are seeking a Know Your Customer (KYC) Program Manager to support the continued advancement of our Customer Onboarding & Management program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Customer Onboarding & Management team by leading the design, development, and implementation of preventative and detective measures to enable proper detection and ongoing due diligence as part of the KYC program. You will collaborate with Compliance Leads and other business stakeholders to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You Will

• Evaluate current policies, operational processes and procedures to ensure compliance with applicable laws, regulations and industry best practices
• Identify and evaluate BSA/AML CDD and EDD requirements for new and existing products or features
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Make recommendations for and execute on process improvements and procedure updates for the KYC team
• Draft and maintain relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures
• Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and relevant stakeholders
• Operate as a go-to person (e.g. directly responsible individual) and key decision maker on all matters relevant to the KYC Program 
• Stay apprised of regulatory developments, industry trends and Block roadmaps to drive decisions

You Have

• 6+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 8+ years in relevant KYC role
• A strong analytical and metrics driven approach to create substantiated solutions
• Strong knowledge in BSA/AML regulations, risks and typologies 
• Superb organization skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• Adaptability in an agile and fast-paced environment
• Ability to execute independently and work with team members of all levels 
• A mindset to deliver results proactively, resourcefully, and methodically

Even Better

• Relevant industry certifications (CAMS, CFE, CFCS, CRCM)
• Experience with SQL and/or Looker

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.