We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Skype and Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better.

Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is challenging, but it is a lot of fun and rewarding. We are seeking a talented Senior Software Engineer (Backend) to join our team for our next-generation AI-Powered Contact Center Applications. In this role, you will lead the design, development, and implementation of intelligent large-scale contact center applications to enhance customer interactions and optimize operational efficiency.

We want you because you have a passion for technology, your curiosity and willingness to learn, your ability to communicate in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.