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Apple
Service Manufacturing Engineering Technical Program Manager, AppleCare Repair Center
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🌎Jeffersonville, Indiana, United States
1 month ago
👀 5 views
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Job Description

Description

Description
The Technical Program Manager (TPM) will supervise, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. - Be an advocate for the customer, making sure that their needs are represented across all divisions of the company. - Lead all site technical process performance and critical metrics, including test, inspection, quality, and repair processes. - Investigate site technical issues, from identification and root cause to a working solution. - Lead DOE cycles and development builds, repair line and process qualification - Maintain and document globally consistent processes - Implement and validate process changes. - Find opportunities for process and quality improvement. - Support investigation and resolution of critical issues by channel, escalation, and executive teams.

Minimum Qualifications

Minimum Qualifications
  • BS/MS in engineering field (manufacturing, industrial, or mechanical preferred)
  • 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment
  • Exceptional focus on the customer experience
  • Provides direction, mentorship and resources to other engineering groups and project leaders as well as factory technicians
  • Ability to work independently
  • Solid understanding of failure analysis processes, tools and techniques for consumer electronics preferred
  • Experience in root cause analysis and corrective action plan development and execution
  • Ability to multi-task and lead meaningful priorities in a data-driven and results oriented manner
  • Excellent verbal and written communication skills
  • Experienced in documenting operating procedures and technical guidance
  • Solid understanding of statistics, and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R/CPK
  • Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements
  • Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
  • Up to 30% travel between sites would be required. Locations include and not limited to: Canada, Colombia, Brazil, Mexico, China, and domestic sites)

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Solid understanding of any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus
  • Lean manufacturing training or experience preferred.
  • Engineering experience in high volume manufacturing
  • OEM management in a technical capacity
  • 10+ years experience of industrial, manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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