The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with selling partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.

We are seeking an experienced, motivated, self-directed Senior Program Manager to join our team. You must thrive on solving complex problems and providing insights to help us improve the business and seller experience. You will generate insights that will guide operational excellence and drive analytical roadmaps. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on defining strategy and subsequent decision for the team. You will be gathering customer insights, defining reporting requirements, making recommendations, and helping senior leaders make key business decisions. You will work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will improve the ways in which we service our sellers and improve the business performance for SAS.

We are looking for someone with strong business acumen and a broad technical background in data analytics, who takes ownership of their work, and is focused on customer needs. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment. The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.


Key job responsibilities
• Oversee the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions
• Speak to and influence a team of highly technical business analysts to achieve your business targets
• Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Set project objectives, analyze data, and drive improvements that are quantified with met
• Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy
• Drive updates to existing metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Familiarity with Structured Query Language (SQL) and data visualization tools such as Tableau.- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.