The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

We are looking for Senior Software Development Engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You’ll work on cool technologies such as such as GraphQL, Java, Spring and AWS to build the world’s most innovative customer experience solutions.

As a Senior Software Development Engineer on this team, you will collaborate with other experienced senior software engineers and leaders to drive improvements to our technology, design and develop new customer facing products and interfaces, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using our CRM. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

We are seeking experienced Senior Software Engineers excited by this opportunity.

If this sounds interesting, we’d love to hear from you.

Key job responsibilities
- You will lead projects that build new software services and tools from scratch and improve existing systems
- You will deliver large bodies of work that require the work of multiple engineers.
- You will own the team architecture, providing a system-wide view and design guidance. Become a key influencer in team strategy and goals.
- You will set a culture of robust and exemplary software development practices in terms of code organization, clarity, simplicity, error handling, and documentation.
- You will influence your team’s long-term technical investments by making insightful contributions to team priorities and approach.
- You will actively coach or mentor multiple other engineers.
- You will get opportunity to work with senior technical leaders to review and improve your designs and solutions

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

The base salary for this position ranges from $150,700/year up to $251,700/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.