Product Manager, GenAI Platforms

This role is located in Toronto, CAN and is expected to comply with our hybrid work schedule (T/W/TH).

Wayfair's core platforms are increasingly driven by a cutting-edge set of data and machine learning systems that interact in complex ways to ensure that we are using our rich datasets to their full potential. Business applications of these learning systems span many fields including recommendations, marketing, supply chain optimization and merchandising. These fields require a sophisticated technology stack that allows for complex data and machine learning systems combined with configurability for rapid testing and exploration. 

We are looking for a seasoned Product Manager to accelerate the development of our technology stack with GenAI capabilities. This person will work with cross-functional teams, including science teams, engineers, analysts, on platform capabilities needed for reimagining our customer and supplier experiences utilizing Generative AI. 

This person will act with a high degree of freedom and ownership, setting platform vision, forming strong relationships with senior cross-functional partners (both technical and non-technical), aligning on a shared vision for success, and delivering results that create meaningful business impact. This person will translate the business/user needs into a pragmatic and iterative strategy and roadmap, along with providing specifications and user stories for the engineering teams, making smart trade-offs between time and complexity to develop market ready solutions. This Product Manager will serve as the subject matter expert, push for adoption for new use cases, and continually improve our platform capabilities.

Responsibilities:

• Understand the landscape of GenAI platforms, tooling and approaches/patterns to solving business problems and is, improving business processes and customer & supplier experiences
• Conduct research and proof-of-concept (POC) initiatives, exploring emerging technologies and applying to value-driving initiatives
• Be the subject matter expert and owner of your products, including capabilities for science teams, and business / technology teams
• Be a highly visible thought partner to senior level leaders, acting as their primary “go-to” for product strategy and related cross-functional initiatives
• Engage with users and stakeholders to understand their-evolving needs and challenges with GennAI development / utilization
• Prioritize requests for features by understanding the business value and impact, weighed against the risks and development cost
• Drive buy vs build, rollout and adoption with cross-functional teams
• Accountable for the end-to-end delivery of platform enhancements and support
• Develop and maintain a product vision and roadmap, keeping stakeholders and constituents up to date on the top level goals and timelines
• Translate product strategy/outcomes into initiatives into engineering stories/tickets, allowing engineering to run with your ideas
• Deeply understand the technology used in your products, the strong and weak points, and become an expert at market options, and influence the pivots when necessary
• Regularly communicate our periodic goals and progress to keep stakeholders apprised of your work and product progress

Requirements:

• 5+ years of product experience in developing internal/external platforms, preferably with data or ML platforms
• Understanding and hands-on experience with applying generative AI models to business problems
• Strong experience measuring adoption and engagement metrics, developing plans to address gaps or user experiences issues
• Proven SQL knowledge – can use SQL to pull and analyze ad hoc data when necessary
• Strong written and verbal communication and a demonstrated ability to explain technical concepts to non-technical audiences
• Demonstrable ability to be technically hands-on, up to architecting high-level system plans
• Ability to work across several stakeholder groups and juggle many large initiatives simultaneously
• Ability to structure problems, develop clear hypotheses, and prioritize work against the largest impact initiatives
• Experience working with engineering teams, running sprints, stand-ups, and backlog
• Cultivate senior presence and be the leader of your product

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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