Are you passionate about driving efficiency and enhancing productivity through innovative solutions? The Digital Transformation Team within the Enablement Innovation Center is looking for a proactive and detail-oriented Operations Specialist to join our mission of revolutionizing enablement processes. In this role, you will be instrumental in mapping and streamlining operations, leveraging your skills in SmartSheets to create impactful, scalable solutions that drive efficiency across our organization.

As an early-career program manager, you will have the opportunity to collaborate with cross-functional teams, support digital transformation initiatives, and gain hands-on experience in process optimization—all while contributing to an agile, forward-thinking team that values continuous improvement and innovation.

Key job responsibilities
Process Mapping and Documentation: Partner with various teams to identify, document, and map current processes using SmartSheets and other tools, creating a clear and detailed view of our workflows.
Process Optimization: Analyze and optimize workflows to remove inefficiencies, streamline operations, and drive impactful change, enhancing overall team productivity.
Implementation Support: Play a key role in launching new process improvements, ensuring proper documentation, and facilitating effective communication across stakeholders.
Performance Tracking: Monitor key metrics to measure the success of process improvements, providing regular insights and recommendations for ongoing refinement.
Collaboration and Support: Work closely with UX Designers, Creative Specialists, and Design Technologists to support the execution of innovative solutions aligned with the team's transformation goals.
Continuous Learning: Stay ahead of industry best practices in operational excellence, bringing new ideas and approaches to enhance our efficiency.

A day in the life

As an Operations Program Manager in the Digital Transformation Team, your day is a blend of collaboration, analysis, and process improvement. You begin by joining a daily stand-up with your cross-functional team, including UX Designers, Creative Specialists, and Design Technologists, to align on project updates and priorities. Your primary focus is on optimizing internal processes that enhance the enablement experience across AWS. Today, you meet with Program Managers from the Enablement Innovation Center (EIC) and stakeholders from the broader SMGS team to map out and review the requirements for our org's Roadmap. Using SmartSheets, you document the workflow, identify pain points, and collect feedback, aiming to streamline the experience. You then work on developing solutions that reduce manual tasks and increase efficiency, ensuring they align with best practices and organizational goals. In the afternoon, you update performance metrics to track the effectiveness of recent process improvements and prepare a report for leadership. Throughout the day, you collaborate with team members, propose refinements, and support the rollout of new initiatives, all while maintaining a proactive approach to continuous learning and development within your role.

About the team
The Digital Transformation Team originates from within the Enablement Innovation Center as a specialization team focused on innovating the process of building enablement, rather than focusing on the end-product enablement itself.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.- 2+ years of program or project management experience
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Proficiency in SmartSheets or similar project management tools.- Knowledge of Lean principles and DMAIC methodology
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- A growth mindset and a desire to continuously develop and refine skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.