Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal process for a high volume of lower annual spend accounts. 
Your Opportunity:

• Interface with customers to deliver post renewal non-technical support and solutions as well as serving as an advocate for customer needs
• Act as primary point of contact for existing customers; facilitate customer relationships via phone and email with monthly, quarterly outreach
• Act as a bridge to Provisioning, Finance, Sales, Support, Services, and Product Management by providing input on diverse customer situations and escalated issues
• Ensure high levels of customer satisfaction by making certain that customers’ needs and concerns are addressed
• Coordinate with channel partners and authorized distributors to quote renewals for customer base
• Utilize Marketing and Renewals Tech Touch Program
• Responsible for Quarterly & Annual Revenue goals

What You'll Need:

• BA/BS degree and 1+ years of sales experience
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product is a plus
• Account management, sales or customer service experience
• Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
• Working knowledge of MS Office applications and Salesforce
• Detail oriented with excellent follow-up
• Outstanding oral and written communication skills
• Ability to sit and work at a computer for extended periods of time

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