AMERs Travel Ops Mgr , Amazon Travel Operations

This is a high visibility position offering opportunities for meaningful impact and deep collaboration with senior leaders and vendors across all geographies and functions.

The individual in this role must quickly develop partnerships with internal stakeholders, 3rd party partners, and senior leadership to build alignment and drive program goals, key projects, and initiatives.
The AMERS Travel Operations manager is responsible for leading the AMERS team including agency operations, service delivery, and customer care. The AMERS Travel Operations manager will work with the Sr. Manager, Amazon Travel Operations to support the development of the strategy and roadmap for the regional corporate travel program. The Travel Operations Manager will ensure the regional team aligns and delivers in support of the global program goals and structure, including policies, procedures and processes with a focus on customer service, risk management and cost reduction. The Travel Operations Manager will provide insight for the enterprise with overall responsibility with business planning, operations and management functions for the regional team, in alignment with key initiatives to the broader corporate travel and events strategy and vision.
The AMERS Travel Operations manager oversees partnerships with internal stakeholders and service and technology operational teams to drive program goals and deliver key projects and initiatives. The AMERS Travel Operations manager deploys appropriate SLAs, KPIs and data-driven insights to support service delivery, cost avoidance and process improvements.- Experience in travel and meeting industry with comprehensive understanding of how the travel and hospitality industry operates and its unique characteristics and systems
- Solid understanding of travel operation and service delivery platforms
- Experience delivering a program to support multiple functions, evaluating existing systems and processes in order to improve and grow them to support the business
- Demonstrated ability to work cross-functionally with other business, product and tech teams and ability to lead through influence
- Innovative, hands-on, results-oriented mentality, great use of process improvements and ability to meet tight deadlines
• Ability to put the customer needs first, working backwards to develop a support and service structure that exceeds the customers’ expectations and integrates with critical components of the program and the enterprise.
• Ability to effectively manage multiple projects and project teams
• Data and process driven with Innate attention to detail
• Team oriented, customer-centric, results and deadline-driven
• Sets priorities and able to work in a fast-paced, multi-project environment
• Takes ownership and proactively find solutions and resolve issues
• Acts with a sense of urgency and calm under pressure
• Ability to work independently and autonomously


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