Role Overview:

We are seeking a dynamic and experienced Program Manager- Analytics and Operations to join our LLM Data Services Business Unit. The Program Manager- Analytics and Operations will be responsible for driving key initiatives and ensuring the successful delivery of high-impact projects. This role will focus on two primary goals:

• Goal 1: Enhancing Data Quality and Availability
• Ensure the availability of high-quality, diverse data sets to support the training and optimization of large language models.
• Implement best practices for data collection, annotation, and validation to maintain data integrity and relevance.
• Collaborate with data scientists, engineers, and other stakeholders to identify data needs and develop strategies to meet those needs effectively.
• Goal 2: Driving Operational Excellence
• Lead cross-functional teams to deliver projects on time, within scope, and budget.
• Utilize advanced analytics and SQL queries to extract and analyze data to support operational strategies and project tracking.
• Develop and implement scalable processes to improve operational efficiency and productivity within the business unit.
• Monitor and report on project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.

Key Responsibilities:

• Define project scopes, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate issues to management as needed.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree is a plus.
• Proven working experience in project management, with a focus on data services or machine learning projects.
• Strong understanding of data management principles and practices.
• Advanced SQL skills for querying, data analysis, and optimization, including the ability to manage large datasets, perform complex joins, and write efficient queries for data extraction and transformation.
• Proficiency in Excel, including advanced functions (e.g., VLOOKUP, INDEX/MATCH, Pivot Tables), data visualization, and creating complex reports for stakeholders.
• Excellent written and verbal communication skills.
• Solid organizational skills, including attention to detail and multitasking abilities.
• Strong working knowledge of project management tools and methodologies.
• PMP, or similar project management certification is a plus.
• Experience with agile methodologies is preferred.