Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Program Support Associate will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.
The right candidate will possess a strong bias for action to proactively pursue program objectives and analytical mindset for finding root cause and proposing solutions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

Roles and Responsibilities:

- Deliver results through extensive cross functional integration with multiple Amazon internal teams
- Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
- Create, update and track processes to support the program’s growth
- Run and develop shipped unit forecast models for External Fulfillment programs
- Develop weekly metrics/dashboards to track in W/M/QBRs
- Deep dive on issues and come up with solutions and processes to fix them
- Partner with key stakeholders such us Operations, Transportation, and Sales, to solve issues and ramp up program
- Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
- Be organized, apt and prompt in notifying the situation and updating the same
- 2+ years of program or project management experience
- Knowledge of SQL- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Speak, write, and read fluently in Spanish