DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. We’re pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products

This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.

This role will be based in our brand-new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

As a EUC Engineer at DAZN, you will be joining a Global Team located across regions and time zones. Reporting to the EUC Regional Lead, you will be capable of working independently and alongside other EUC Engineers supporting users with their desktop, and IT needs either onsite or remotely. Your role will involve being the point of reference for various IT queries, relating to personal computers and business systems. Also, you will be working closely with other technology teams responsible for Enterprise Systems and Infrastructure at the company.

 

Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs.

Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow.

Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction.

Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance.

Identify potential system improvements and changes, and work with the EUC Regional Lead to implement them effectively.

Ensure adherence to agreed service levels and department guidelines, proactively monitoring, and managing the performance of IT services.

Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information.

Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices.

Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services.

Shift work: 09:00 - 18:00, 10:00 -19:00, 12:00 – 21:00 with potential for 24 x 7 support in the future.