Operational Risk Manager (1LoD)
The Account Compliance team at Amazon are dedicated to making the organization the safest and most trusted place to buy and sell. Our primary goal is to protect our customers' interests while balancing risk management with exceptional customer experience. This is achieved through our global first line of defense (1LoD) risk program.
We are now seeking an experienced Operational Risk Manager to join our Global 1LoD risk program. The role involves supporting the implementation of operational risk objectives and contributing to the development and execution of risk strategies, with a primary focus on the governance and management of the Risk & Control Self-Assessment (RCSA) framework.

Key Responsibilities
• Conduct Ongoing RCSAs: Lead and support regular Risk & Control Self-Assessments to identify, assess, and review the adequacy and effectiveness of risk management and control systems.
• Develop Operational Risk Strategies: Assist in formulating procedures that define operational risk strategy and program goals.
• Stakeholder Engagement: Collaborate with stakeholders to drive risk mitigation through comprehensive risk assessment and treatment plans.
• Project Management: Play a key role in managing projects related to the implementation of risk management systems.
• Reporting: Produce detailed reports on risk management across multiple functions within Account Compliance, working closely with cross-functional teams to gather input, and providing updates to senior leadership at varying cadences (Weekly, Monthly, Quarterly)
• Risk Consistency: Collaborate with various functions to ensure consistent understanding and awareness of operational risks across the organization.
• Presentation of Findings: Present risk assessment findings and recovery strategies to key stakeholders across 1st and 2nd Line.
• Risk Treatment Management: Partner with relevant teams to coordinate risk treatment plans identified through the risk assessment process and assist in responding to significant disruptions, influencing globale prioritization roadmaps.
• Facilitate Workshops: Organize RCSA workshops to help identify unknown operational risks.
• Training and Awareness: Identify opportunities for training and enhancing awareness of operational risk methodologies.
Basic Qualifications
• 3+ years of experience in Risk Management, Assurance, Compliance, or Audit roles.
• Excellent communication skills and ability to coordinate with multiple stakeholders.
• Project management experience or experience working on complex projects.
• Proven track record of creative problem-solving and a desire to create and build new processes.
• Comfort with challenging the status quo, even in confrontational situations.
• Strong time management, multitasking skills, and attention to detail.
• Proficient in MS Office Suite, including Word, PowerPoint, Excel, Outlook, and SharePoint.
• Ability to provide concise and effective answers to questions, offering expertise on procedures to associates and management across diverse sites.
Preferred Qualifications
• Experience in generating risk intelligence reports and analysis.
• Demonstrated ability to make sound decisions, take ownership, and deliver results in a management capacity.
• Proven ability to challenge norms, improve performance, and enhance efficiency.
• Ability to analyze data and existing processes to identify risks and opportunities.
• Strong interpersonal skills, including the ability to build relationships and positively influence decision-making.
• Proven ability to meet deadlines while managing multiple complex work streams.

- Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience handling confidential information- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements

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