As Account Manager, you will support the NA Commercial Retail team and use your business development, merchant/partner management and industry expertise to lead segment growth for Upgrade Flex Pay. You will be a customer advocate that understands how successful partnerships fuel our core objectives. You will work as the voice of our merchants and partners cross-functionally with our internal product, design, engineering, compliance, vendor management and legal teams. You will have experience in partner growth from new implementations to deep and comprehensive integrations and collaborations. You will be a thought leader and business driver, gathering feedback and insights from your partners to continuously inform and refresh Upgrade’s product position within the value chain.

We are currently looking for a dynamic and energetic self-starter to provide sales, operational and account support across our fastest-growing retail verticals (Consumer Electronics/Appliances, Home/Furniture, Jewelry, Luxury, Auto, Outdoor, Sporting Goods). As an Account Manager, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, succinct communication and messaging skills and a proven ability to deliver results through others. You need to bring your “A” game plan for how you will support and grow your partners.

Come join the global leader in BNPL for merchants and help us make the customer buying experience more accessible and rewarding across the world.

Preferred hybrid position based in our San Francisco HQ office.

What You'll Do:
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• Serve as relationship leader for merchants and partners, owning the relationships with their project leaders across their teams
• Meet or exceed revenue, conversion and penetration targets for existing partners
• Develop and maintain strategic account plans for key partners and merchants, lead business reviews, and recurring check-ins
• Contribute to growth opportunity identification, qualification, and sales funnel processes
• Build custom needs-based, consultative sales presentations
• Leverage data visualization software to identify business trends and deliver insights to partners
• Track progress, evaluate risks and potential problems, and communicate appropriately
• Have an understanding of marketing best practices and ability to influence partner decisions for marketing channel allocation / placement
• P&L Management: Contribute to and maintain monthly / annual forecasts for portfolio of partners
• Track progress, evaluate risks and potential problems, and communicate appropriately
• Focus on growing Upgrade’s share of partner transactions, expanding marketing campaigns/partnerships, and ultimately increasing presence
• Interface closely with Product, Design, Data, Engineering, Legal, and other teams to ensure the overall Upgrade team is continuously improving the product offering
• Gather, assess and share insights on the segments of the banking and BNPL industry showing how best to position Upgrade
• Synthesize and share industry-specific trends and recommendations
• Manage and be the subject matter expert on partner initiatives through the entire project lifecycle, including initiation, scoping, planning, testing, launch and ongoing growth
• Reporting to merchants and partners, documenting processes, and maintaining account records for optimal business success

What We Look For:

• Bachelor's Degree in a business, marketing or related field from an accredited college or university; Master's degree a plus
• Minimum of 10+ years of related business experience and a track record of continuous professional development
• Experience in the retail/travel industry is strongly preferred
• Demonstrates significant expertise managing external partner relationships, including business development and growth
• Deep focus on data analytics, synthesizing results to identify opportunities, drive initiatives and evaluate effectiveness
• Consistent over-achiever against sales targets / KPIs
• Trusted Advisor: proven ability to interact with and gain the trust of clients
• Understanding of partner revenue management landscape and sales environments
• Extremely organized with acute attention to detail, proactive, emotionally intelligent, and calm under pressure
• Strong proficiency in project planning and the flexibility to adjust to different settings and shifting priorities
• Experience working and excelling in a high-paced, fast-growing, and dynamic tech environment
• Customer service-oriented towards both internal and external partners
• Comfortable operating with a high sense of urgency, enthusiastic about working with diverse and talented teams, and driven to succeed
• Excellent verbal & written communications skills 

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives