Corporate Tech Support Lead

The Halo franchise encompasses games, television series, novels, comics, licensed collectibles, apparel, and more. We’re constantly evolving and expanding into new arenas of entertainment, and we need a talented, service-oriented professional to help drive the backbone of our studio’s technological excellence. As our IT User Support Manager, you’ll empower our teams to achieve more by ensuring they have the reliable tools, hardware configurations, and efficient service management processes needed to create the next generation of gaming experiences. 

As a Corporate Tech Support Lead, you will partner closely with our internal development, production, and creative teams to provide top-tier frontline support. You will oversee managed service provider(s) and contingent staffing, refine our ITIL-based processes, and optimize our equipment lifecycles ensuring everyone in the studio can focus on building immersive worlds and captivating stories. With your guidance, we’ll maintain a secure, high-performing environment, streamline project timelines, and ultimately reduce friction so our creators can focus on delivering great experiences.

You will foster a collaborative culture where best-in-class hardware setups, timely asset provisioning, and seamless support operations become standard. This includes evaluating cutting-edge technologies, driving process improvements, and championing practices that enhance productivity and user satisfaction. By connecting with stakeholders across all disciplines you will help ensure that our technical foundation supports and accelerates the realization of our creative vision. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.