Senior Technical Program Manager, Product

P4

Remote - Ontario

JR103835

About the team

The HashiCorp R&D Operations group is dedicated to driving operational excellence across our rapidly scaling R&D organization. Within this group, the R&D Product team partners with Engineering, Product, and Design leaders to plan and deliver new products and enhancements to existing products. Our mission is to deploy best-in-class Technical Program Management skills, process, and tooling to enable the delivery, at scale, of performant, enterprise-ready products and product enhancements that delight and solve problems for our customers.

What you’ll do (responsibilities)

HashiCorp is looking for an experienced Senior Technical Program Manager who is excited to drive operational excellence through several cross-functional programs that impact many team members across multiple organizations at HashiCorp. 

• As part of the R&D Operations team, you'll improve and execute on the strategy and operations within R&D at HashiCorp. You will drive complex programs and initiatives requiring cross functional collaboration across multiple disciplines. You will also provide detailed tracking for critical customer escalations and work cross-functionally to manage these to closure.
• You will be responsible for bringing cohesion and collaboration across engineering, product, design and other cross-functional partners for product development, delivery, and launch. You should have a strong appreciation for scaling up our processes, thrive in a dynamic environment, and have excellent interpersonal skills. In addition, experience working with senior-level Executives to align on priorities and report on progress/escalate risks is critical to success in this role.
• Our R&D team, as well as the other cross-functional teams you'll work with, are largely remote. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence. Excellent systems thinking, collaboration & communication, and team-building skills are required to collaborate effectively with organizational leaders in other functions.
• The HashiCorp R&D Operations group is dedicated to driving operational excellence across our rapidly scaling R&D organization. Within this group, the R&D Product team partners with Engineering, Product, and Design leaders to plan and deliver new products and enhancements to existing products. Our mission is to deploy best-in-class Technical Program Management skills, process, and tooling to enable the delivery, at scale, of performant, enterprise-ready products and product enhancements that delight and solve problems for our customers.
• Lead coordination and planning for product-specific and cross-product programs to ensure that the processes run smoothly for the team
• Create and manage detailed plans for critical customer escalations, establishing milestones and timelines for delivery and reporting status/escalating risks effectively to senior leaders
• Work closely with leadership teams to drive execution of strategic initiatives, proactively identifying risks & obstacles along with mitigation plans
• Manage the collaboration between engineering, product, design, and other functions by identifying priorities, defining cross-functional milestones, and creating plans
• Work with HCP (HashiCorp Cloud platform) and Security teams to identify product dependencies, drive alignment and interlocks, and track ongoing progress
• Create and manage detailed program plans including scope, dependency, risks 
• Own systems for project documentation, status tracking, portfolios, dashboards and communication between project stakeholders to ensure overall program health
• Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams
• Contribute to an environment that's conducive to great execution culture and removes obstacles to project completion
• Work closely with leadership teams and operational teams on priority and productivity process improvements
   

What you’ll need (minimum qualifications)

• 5+ years of experience in an R&D program management role driving projects through full product life cycle
• Experience working with customer issues, and the management of those issues internally within an organization
• Working cross-functionally with engineering and customer-facing teams
• Familiarity with HashiCorp products
• Knowledge of distributed software architecture and cloud technologies
• Proven ability to creatively solve complicated problems 
• Excellent verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects
• Experience in a rapid-growth organization, working cross-functionally with teams delivering enterprise software
• Strong bias for action and an intrinsic ability to deal with ambiguity

#LI-Remote