Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The role

The Workplace Team’s Experience Manager (XM) plays a pivotal role in creating and overseeing programs and spaces that enhance our employees’ productivity and well-being. You are creative and have a keen ability to design solutions to new problems while staying two steps ahead of any ongoing issues. You possess a deep appreciation for harmonizing aesthetics with functionality, recognizing that even the smallest details contribute to the extraordinary character of our offices. You are passionate about creating best-in-class experiences for our employees - your customers.  These purpose-driven experiences should engage, inspire, and help employees fuel meaningful connections with our brands, our business products, and each other.

The team

At Block, we believe in a distributed work model where employees have the flexibility to work where they are most creative. As a Workplace team, we create spaces that inspire and serve as hubs for collaboration, creativity, and team connection. Yet given our distributed work model, our services extend far beyond the traditional office environment. Our distributed programs and experiences help create a sense of belonging, connect employees at a hyper local-level, and foster community around the globe. Come help this dynamic team connect the blocks and disrupt traditional corporate real estate.

You will

• Strategize, implement, and manage office programs to cater to the unique requirements of our local markets.
• Craft an exceptional office experience for all visitors– including candidates, guests, and teams hosting onsites–to ensure their time in our spaces is truly remarkable.
• Design inspiring, immersive, and purpose-driven experiences that align with our company's mission of economic empowerment.
• Act as the face of the office both within our spaces and through local slack channel communication, highlighting upcoming events and responding to any employee questions.
• Support team workstream projects to plan events and activations that foster connection, inclusion & diversity, brand recognition, and company pride.
• Engage our distributed populations by providing support for experiences outside the office (New Hire Outreach, Local Block Chapter Program, Block Parties, etc) 
• Partner with cross-functional teams (AV, IT, Trust & Safety, Events, and FM, etc) to streamline office functionalities and event execution.
• Manage all onsite & event requests and assign subtasks to cross-functional partners (AV, IT, Trust & Safety, Events, FM, etc) as needed to ensure smooth execution and adequate “day-of” support.
• Regularly update office calendars to include all upcoming events and onsites so employees have visibility into what is taking place in the office across certain dates. 
• Provide on-the-ground support for team onsites and events as needed.
• Collaborate with our Centers of Excellence (CoE) team and Global Events Team to foster a cohesive global workplace experience program.
• Engage in cross-functional collaborations, contributing your insights to projects that shape and evolve the cultural fabric of our work experience and workspaces.
• Lead/support projects and priorities of the broader Workplace Team as needed.
• Foster trusted relationships with local teams, leads, and partners.
• Advocate for our stakeholders by effectively representing customer perspectives and feedback during capital projects, program enhancements, and discussions on relocations or renewals.
• Budget ownership and reconciliation which ensures fiscal responsibility
• Oversee the workplace JIRA queue, ensuring prompt resolution of tickets in adherence to established service level agreements (SLAs).
• Conduct site audits to verify vendors' compliance with defined scope.
• Be prepared to jump in and assist whenever necessary, maintaining a hands-on approach to delivering exceptional service.
• 3+ day a week in-office requirement

You have

• 3+ years of experience in workplace management, event coordination, employee experience, or relevant roles.
• Strong collaborator with partner organizations, adaptable to leading or contributing to projects as needed to accomplish goals.
• Excellent written and verbal communication skills.
• Robust financial and operational prowess.
• Confidence in communicating with senior leadership and team leads.
• Strong sense of urgency coupled with impeccable follow-through.
• Capable of accepting and delivering feedback strategically to deliver improved results.
• Comfortable dealing with ambiguity and change; ability to think quickly and pivot directions as needed.
• Familiar with G-Suite, Slack and Jira (foundational knowledge of key formulas and integrations).
• Experience working with communication and web design (IE: presentations, signage, event flyers, email, etc) within Canva, Adobe, or other similar platforms.