Amazon is seeking a driven, detail-oriented, and savvy PR professional for the role of Public Relations Specialist, EU Customer Trust. The person who fills this role will lead communications and PR support throughout the EU for customer trust-related topics as part of the Selling Partner Services (SPS) Communications team. This role will work cross-functionally with numerous teams and stakeholders—such as peers and leaders in PR/Communications, Public Policy, Legal, and the SPS business—to successfully strategize and execute proactive storytelling and support reactive inquiry and issues management in support of customer trust narratives.

The successful candidate will be a self-starter who can clearly formulate and communicate PR strategies, recommendations, and plans to both peers and executives, drive collaborative decisions, build relationships internally and externally, and deliver results. She/he will also be comfortable providing counsel and guidance to a wide variety of counterparts crossing a number of disciplines, will be able to juggle numerous priorities on tight deadlines, and will be an organized and thoughtful leader. Additionally, this role will work with a range of media contacts throughout the EU.

The ideal candidate will have strong PR experience, a track record of successfully managing proactive announcements with coverage results, media relations expertise in both pitching proactive stories and managing issues and reactive storylines, and a strong ability to collaborate across numerous counterparts and stakeholders.

This role will be located in London.


Key job responsibilities
• Lead PR strategy and execution for customer trust topics and announcements throughout the EU
• Provide counsel to executives and cross-functional teams on PR strategies, approaches, and messaging
• Support the management of reactive customer trust-related issues in collaboration with counterparts, including advising on key messaging
• Write and evolve messaging and talking points for press interviews, press inquiries, FAQs, and the overall customer trust narrative
• Build, guide, and execute PR plans, including communicating plans internally and securing leadership approvals
• Drive and/or review owned content such as blogs and social media posts
• Develop and manage relationships with a range of top-tier media contacts
• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively
• Help manage a third-party agency to support PR activities
• Willingness to represent Amazon as a spokesperson- Bachelor's degree in communications, public relations, or a related field
- Several years of public relations experience- Excellent written and oral communication skills

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