Sales Manager, Google Customer Solutions (English, Mandarin)

Minimum qualifications:

• Bachelor's degree in Business, related field or equivalent practical experience.
• 11 years of industry experience in advertising, consultative sales, or business development, or 8 years of experience with an advanced degree.
• Ability to communicate in English and Mandarin fluently to manage the client relationships in the area.

Preferred qualifications:

• Experience in people management.
• Experience in managing performing teams identify, attract and develop diverse, talented people, and create a positive, inclusive team culture.
• Ability to own sales team operations portfolio management, team building, Key Performance Indicator (KPI) measurement, execution, model and coach sales behaviors including C-level engagement, effective questioning, objection handling, engaged selling.
• Excellent problem-solving skills, with the ability to work separately and take initiative to grow on immersion in a rapidly changing environment.
• Excellent communication skills.
• Passion for selling with a drive to innovate.

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

• Recruit, retain, motivate and develop a client-facing and performing sales team.
• Deliver against ambitious business product goals, grow engagement and client satisfaction for a portfolio of small businesses in an assigned market.
• Analyze data, trends, and client performance with the teams to develop plans for customers while tracking activity and provide detailed data analysis weekly, driving consistent Customer Relationship Management (CRM) tracking.
• Model and coach sales behaviors including C-level engagement, effective questioning, objection handling, and selling.
• Ensure team readiness to deliver advertising solutions and create a culture of sales innovation and advertiser success on the team.