L&D Specialist, IN Stores L&D

We are seeking an experienced and dynamic L&D Specialist to join Amazon's Learning & Development team. The ideal candidate will have a strong background in Instructional Design and proven experience in managing learning programs. As an L&D Specialist, you will be responsible for designing, developing, and executing impactful training programs across various business functions. You will also be responsible for managing the entire lifecycle of learning programs, ensuring they align with organizational goals and support employee growth and development.

Key job responsibilities
Instructional Design: Design and develop high-quality, engaging learning content that is aligned with business needs. This includes e-Learning modules, blended learning solutions, instructor-led training (ILT), and other innovative learning formats.

Program Management: Lead and manage L&D programs from inception through execution, including setting clear objectives, managing timelines, coordinating resources, and ensuring smooth delivery. Identify the right mix of channels and facilitators (3rd party, in house) for content delivery and effectiveness.

Stakeholder Management: Partner with business leaders, HR, and other key stakeholders to identify training needs, business priorities, and learning solutions that support organizational goals.

Needs Analysis: Conduct needs assessments to understand training gaps and opportunities, and create tailored learning strategies that address business needs.

Learning Technology: Leverage Learning Management Systems (LMS) and other learning technologies to deploy training programs, track learner progress, and generate reports.

Curriculum Development: Create and maintain comprehensive learning curricula that support employee skill development and career progression, ensuring continuous learning opportunities.

Evaluation & Continuous Improvement: Monitor the effectiveness of learning programs through feedback, assessments, and KPIs. Continuously improve training content and delivery methods based on data-driven insights. Share monthly reporting on key L&D goals to stakeholders

A day in the life
• Stakeholder Communication: Engage with internal stakeholders (e.g., HR, department leads, business managers) via email or meetings to discuss learning needs, project updates, and any adjustments to training plans.
•Content Design & Development: Work on creating or refining instructional materials, including eLearning modules, presentations, and training manuals. This could involve using tools like Articulate Storyline or Adobe Captivate to design new training resources.
• Program Coordination: Oversee the logistics and execution of current training programs. This includes scheduling, coordinating facilitators, and confirming resources are in place.
• Data Collection & Reporting: Monitor learner progress through the Learning Management System (LMS) and gather feedback from participants. Track key metrics, assess the effectiveness of training sessions, identify areas for improvement.
• Problem Solving & Support: Address any challenges or issues faced by employees during training sessions or with learning platforms. Support learners with questions and ensure a smooth experience for all participants.
• Continuous Improvement: Dedicate time to reviewing feedback from recent training sessions, analyzing data, and making iterative improvements to future training programs.

About the team
What We Offer:

• Competitive salary and benefits package.
• Opportunities for continuous learning and professional development.
• A collaborative and inclusive work culture.
• Exposure to high-impact projects and opportunities to shape learning across the organizationRequired Qualifications & Skills:

• Education: Bachelor's degree in Human Resources, Education, Organizational Development, or a related field. Master's degree is a plus.
• Experience: 5+ years of experience in Learning & Development with a strong focus on Instructional Design and Program Management
• Instructional Design Expertise: Proven experience in designing and developing adult learning programs using various instructional design models (e.g., ADDIE, SAM, etc.), including eLearning, ILT, and blended learning solutions.
• Program Management: Strong project management skills, with the ability to handle multiple programs simultaneously, ensuring they are delivered on time and within budget, managing vendors.
• Learning Technologies: Proficiency in using LMS platforms, authoring tools (e.g., Articulate Storyline, Adobe Captivate), and other eLearning tools to develop and deploy training content.
• Analytical Skills: Ability to analyze business needs, assess learning gaps, and design solutions that drive organizational performance.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Adaptability: Ability to work in a fast-paced, evolving environment and manage changing business priorities.• Certifications: Certifications in Instructional Design (e.g., ATD, ISPI), or relevant L&D certifications.

• Experience: Previous experience in a global organization or large-scale learning projects is a plus.

• Knowledge of Learning Metrics: Familiarity with learning evaluation models (e.g., Kirkpatrick's Levels of Evaluation) and the ability to use data to assess and enhance the effectiveness of training programs.

• Proficiency in understanding, interpreting, analyzing and driving data-based decisions. (Excel or any other similar product proficiency upto intermediate level)


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