Manager, IT Site Lead

About the role:

In Samsara’s Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, you’ll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As a Manager, IT Site Lead on the team, you will be leading the small, but growing, on-site India IT team. This team spans Tier 1, 2 and 3, and is ultimately responsible for ensuring the India office is well-served. From an engineering perspective, this role will understand technical architecture and technical delivery of a wide variety of solutions along with process engineering, & automation. From a Services perspective, this role will oversee all India IT specialist duties, and thereby directly contribute to the employee technology experience at Samsara. You will be executing on strategic & mission-critical initiatives, technology assessments, architecture decisions, and end-to-end solution delivery by partnering with your US IT leadership team.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will: 

• Tier 1 duty: you will provide on-site managerial support to 1 on-site India office operations specialist, who tackles basic Helpdesk user queries and on-site office needs, eg. employee onboarding, inventory management and device recovery.
• Tier 2 duty: you will provide on-site managerial support to 2-3 on-site India-based IT specialists, who tackle escalated IT Helpdesk tickets (typically OKTA, Google, Atlassian, Slack, and other Saas tooling).
• Tier 3 duty: you will supervise a small, but growing engineering team in India, overseeing critical IT automation, AI and DevOps projects. Supervise the evaluation, innovation, development & implementation, of any variety of internal SaaS Engineering automation systems/AI projects geared to produce efficiency at scale
• Provide formal performance management support and review to all direct on-site India reports, but share dotted line day-to-day supervisory capacity with US leadership
• Develop metrics and dashboards to provide business leadership with meaningful operational/performance metrics and status reports
• Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization's application landscape
• Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming
• Collaborate with other teams in designing, implementing and integrating business applications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A Bachelor's degree in Computer Science, Information Technology, engineering or related field
• 10+ years of experience in an IT Systems Engineering role, with at least some part of that managing small teams (preferably, across Tier)
• 3+ years experience working with identity management tooling, eg. OKTA, SSO, Google Workspaces, Slack
• 3+ years experience working with development and automation projects
• Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions
• Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. In a remote environment
• Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

An ideal candidate also has:

• Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, Atlassian suite, etc)
• Developed and managed applications in a team environment
• Expertise with AWS and Google Cloud Platform
• Expertise in corporate networking and email infrastructure, CCNP+ knowledge
• Exposure to GitHub, Terraform and CI/CD methodologies