At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote

The Account Management team in Plaid’s Enterprise Segment leverages our deep technical, product, and industry knowledge to help our cross-vertical cohort of customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to help shape how consumer and business interactions with their finances will drastically improve in the coming years.  

Plaid is looking for an experienced customer-facing professional to manage and grow our relationships with a small, focused portfolio of high-potential, strategic customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large enterprise customers (cross-selling/up-selling, increasing product utilization, senior stakeholder management). In this role, you will focus on managing a portfolio of approximately 5-10 of Plaid’s largest customer accounts.  You will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management.

You will be responsible for working directly with key stakeholders ranging from developers to product owners to executives, to help customers create the applications that will empower businesses and consumers with their financial data. Your goal will be to ensure an impeccable level of service and provide thoughtful guidance on how to optimize Plaid’s solutions for their business. The right candidate is solutions oriented, and has demonstrated success in owning and growing strong, long-lasting customer relationships, and identifying and pursuing new revenue opportunities.