ADC Engineer II, AI/ML ADC

Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions and solve unique technical problems? Would you like to do this using the latest cloud computing technologies and become a core part of the largest cloud infrastructure on the planet? AWS is seeking a ADC Engineer to own and advance mission critical services in our Amazon Dedicated Clouds (ADC).

We are looking for Systems Engineers to work as a team that will deploy AWS generative AI and Machine Learning services, such as Bedrock, SageMaker, and Rekognition, to air-gapped regions and support government customers operating in those regions. You'll be part of a truly innovative team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, and believe that world class service is critical to customer success. You'll become an expert at platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth.


A successful engineer joining the team will do much more than write code and triage problems. They will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. They will dive deeply into technical issues and work diligently to improve the customer experience. The ideal candidate will...


- Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
- Have strong Linux & Networking Fundamentals. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
- Think Big. The ideal candidate will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You identify when implementations are not highly available or have defects; you investigate systemic patterns. You resolve, mitigate, or escalate operational concerns in a timely manner.

Our ADC Engineers spend time:
- Investigating new ways to improve operations and defining new solutions to solve technically complex cloud issues for our customers
- Taking a proactive approach to maintaining service health by investigating performance outliers through metric analysis and log diving
- Increasing service knowledge by diving deep into its architecture to better understand system configuration and dependencies
- Studying and learning along some of the industry’s top experts on cloud computing
- Expanding regional coverage for some of Amazon’s Artificial Intelligence and Machine Learning services like Amazon SageMaker, Polly, and Rekognition
- Building and launching AWS services from ordering hardware to deploying software
- Participating in an on-call rotation
- Supporting the U.S. Intelligence Community and Defense agencies to implement innovative cloud computing solutions and solve unique technical problems

A day in the life
On a “typical” day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
 
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
 
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
 
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 3+ years of systems administration experience (Linux/Windows).
- Experience working with scripting languages.
- Excellent communication skills and the ability to work well in a team.
- In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
- Current, active US Government Security Clearance of TS/SCI with Polygraph- Experience with supporting, operating, and troubleshooting highly available cloud services at scale
- Experience creating and improving documentation, runbooks, automation for ops.
- Familiarity with ADC security policies, information handling, and compliance standards.
- Proficiency in scripting/coding for automation and operational tasks.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.