Microsoft 365 is a key part of Microsoft’s cloud strategy and the overall mission of empowering people and organizations to achieve more. The Amplify team ensures the customer support experience is best in class by managing the entire admin and support ecosystem, including the Microsoft 365 admin center, support entry point experience, AI-driven self-help, support agent tooling (Assist 365), diagnostics, proactive support insights, and support data availability. 

We are looking for an innovative, analytical Product Manager II capable of owning features and strategies that drive discontinuous changes in our customer satisfaction. Key areas of ownership include building and scaling out a proactive support insight offering powered by AI and our support data. 

This role offers the opportunity to join a team that is authoring experiences and tools to empower M365 teams to serve customers. You will work with a dynamic group of growth-minded PMs and Engineers focused on identifying critical scenarios to support Microsoft 365 teams. If you are looking to make a big impact, grow a ton, and have fun doing it, you could be the right person for the job. We are committed to fostering a diverse and inclusive workplace where everyone can thrive. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.