Job Description

Remote

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Cision is a leading media technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact. As the creator of the Cision Communications Cloud, the first-of-its-kind earned media cloud-based platform, Cision has combined best in class applications for the PR professional to optimize their work and attribute the impact of their campaigns in real quantifiable terms. Blending market leading database, monitoring, distribution, analytics and insights tools in one suite, Cision is transforming the profession and elevating the craft of public relations into a formidable part of the marketing mix.

This role will lead the operational direction, continuous improvement, and daily management of the Customer Support team across EMEIA to create and sustain a culture that ensures the efficient execution and delivery of a successful customer support strategy for all product offerings in the Customer Experience function. This role proactively facilitates a relevant, timely and engaging experience in alignment to our customers current and future business needs in support of Cision’s goal of customer delight and long-term loyalty.

Working with the EMEIA Team managers, global peers and CX leadership , the Head of Support Team EMEIA, will ensure the resolution of support cases in a timely, high-quality manner, driving high customer satisfaction and leading collaborative, cross-functional teamwork including Customer Success, Account Management, Product Management & Engineering plus other stakeholders across the business.

Fully understanding the needs of our customers , the goals of Cision,as a business, and the ability to strategically delivery the desired customer experience is key to the success of this role.

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