FEQ225R150

Build and lead a team of Delivery Solution Architects. DSAs lead the post sales technical strategy for our largest customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem. 

As a DSA Manager you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales and professional services teams as well as partners. You will be responsible for the DSA team in London and you will report to the DSA leader in NEMEA.

You will make investment decisions in collaboration with the sales and pre sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers. 

You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving accelerated usage growth by getting use cases into production, faster. 

You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice to and improve effectiveness and consistency in working with customers.

The impact you will have:

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
• Partner with Sales, pre Sales and professional services teams to accelerate growth of customers
• Work with teams to reduce customer risk and help your team with escalations.
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes and customer success service offerings
• Promote cross functional programs, plans, documentation

What we look for:

• Extensive experience in a customer facing role
• Experience leading a team of pre or post sale consultants/solution architects, technical account managers or customer success engineers.
• Experience in putting workloads or data products into production and running them, e.g. in a delivery architect, project manager, devops, or service/product owner role.
• Conversant with business issues our customers face today and likely big data use cases in different industries