Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

You will report to our Head of Global Waymo Support and Operations Intelligence and based in Hyderabad, India.

You will:

• Contribute to our Operations Center programs by developing and realizing overall operations strategy, defining scope of work, understanding requirements, implementing new processes, and contributing to ongoing operational process improvements.
• Manage our long-term Operations Center vendor strategies, including cost allocation and prioritizations, managing POs, monitoring and reporting on budget monthly, verifying and approving invoices and creating our forecasting models to manage cost overrun.
• Develop vendor contracts, conduct RFPs, determine vendor selection criteria and lead continuous improvements to maintain or exceed quality standards.
• Develop strategies to lead the high-quality Support interactions by managing vendor partnerships and SOWs to ensure delivery of Service Level Agreements and Measurements and iterating on these metrics as applicable to meet our needs.
• Lead our negotiations for vendor contracts and serve as a contact for vendor relationships internally and externally.
• Develop and deploy vendor-specific infrastructure, including security, tools, and processes needed to meet Service Level Agreements.
• Host and lead our regular internal business reviews and partner with our teams to drive improvement against metrics.
• Manage the daily work of the vendor partner including communicating new launches, ensuring training compliance, managing vendor escalations.

You have:

• 10+ years with program/vendor management in operations, strategy, and planning.
• 5+ years experience in customer service related role.
• Bachelor's degree in business or related field
• Experience applying project management tools

We prefer:

• 8+ years experience implementing multiple vendor partnerships for a single operation
• 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements
• MBA

#LI-Hybrid