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Customer Success -

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We are looking for Specialist-Training to drive the company's wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

Training Specialist is an individual with strong experience in how a business is run, how data-driven decision-making is done, and how efficient processes are created. You’ll be working closely with the Operations Team and the leadership to devise data-driven strategies, roll out training programs, and improve process efficiency. The oversight and coordination aspects of the role give it a unique left-to-right view across the business.. For this role, you need to be a creative and a quantitative thinker. You will be liaising with department heads and their reporters to discuss the progress on their goals, highlight the deviations, prepare solutions, and monitor progress on the next steps.

Drive process optimization across functions, drive leadership decision making through data analysis and financial models, create & deliver presentations to C-Suite, enhance existing operating model of CS and program manage initiatives E2E. Set and govern OKRs and targets

A Day in the Life

• Strategic Planning: Develop and execute Tech Transformation function’s operational strategy to support growth and scalability.
• Training: Focus on training, roll out programs and drive for completion across all functions.
• Process Optimization: Identify and implement operational efficiencies, streamlining workflows and resource allocation.
• Data Analytics: Draw insights from unorganized data and leverage those to make informed decisions and drive operational improvements.
• Strategic Communication: Exceptional communication and presentation skills for effectively conveying operational insights and strategies to the leadership team.
• Delivery Management: Develop and implement operational strategies to enhance service delivery, scalability, and efficiency.
• Capacity Planning and Management: Oversee resource allocation and capacity planning to meet project demands
• Cross-functional Collaboration: Work closely with other departments on common projects, to ensure alignment of business objectives and smooth operations.
• Resource Management: Oversee onboarding and maximum utilization of resources across projects.

What You Need

• A Bachelor’s Degree and an MBA
• 2 years of management consulting experience required
• High attention to detail, analytical, and are process-driven
• Proven track record of successfully optimizing operations, achieving efficiency, and improving service quality.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Strong communication and presentation skills for effective engagement with the C-suite.
• Exceptional interpersonal skills for collaborating with cross-functional teams.
• A positive attitude, a collaborative spirit, and a strong desire to achieve their goals
• Tech-savvy and willing to get scrappy and manual if needed
• Proficiency with Google Suite, MS Excel, and working knowledge of Salesforce, Power BI and JIRA
• Experience in Customer Success and/or in a SaaS startup. Experience in the Healthcare Tech industry is a plus.
• Self-motivated and have a stellar work ethic with the ability to manage multiple projects
• Experience using data and metrics to drive improvements
• Exceptional interpersonal, presentation, and communication skills
• Creative and solution-oriented thinking, detail oriented with strong organizational and analytical skills
• Experience working with international projects and stakeholders

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices 

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our Px department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data across systems and care settings, and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EPx-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by Black Book. For more information, please visit innovaccer.com.

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