Position Overview

We are seeking a dedicated Technical Customer Delivery Manager to join our expanding Delivery organization. In this role, you will collaborate with a dynamic team of consultants, project managers, account team members, sellers, and technical experts focused on delivering exceptional service and ensuring client satisfaction throughout the implementation process. Your goal will be to drive strong adoption of our industry-leading data management solutions, contributing to our clients' future success.

What You'll Do:

• Enable clients to fully realize the benefits of their partnership through best practices, innovative thinking, and continuous process improvement.
• Manage the onboarding and deployment project for customers utilizing ZoomInfo’s most technical products.
• Serve as both project manager and strategic consultant for ZoomInfo customers during onboarding and implementation phases. 
• Develop and leverage expertise in technical products, including tools for B2B data management and data orchestration.
• Collaborate cross-functionally with leadership and key stakeholders to align efforts with the needs of enterprise and strategic customers.
• Create and maintain essential documentation, including templates for requirements, statements of work, and project plans, to ensure consistency and scalability in Customer Experience initiatives.
• Drive standardization in procedures, enhance delivery efficiency, and identify opportunities for revenue growth through innovative service delivery.
• Utilize your technical skills and business acumen to design and deliver custom data management solutions that meet or exceed client expectations.
• Identify creative solutions to challenges based on limited information and act as an escalation point for tailored customer requirements.
• Independently manage multiple projects to completion with minimal guidance, providing regular updates on progress and next steps.

What You Bring:

• 2-5 years of experience in a technology setting, with a focus on data and/or SaaS applications.
• Strong knowledge of industry-leading CRMs and Marketing Automation Tools (e.g., HubSpot, Marketo, Eloqua, Pardot, Dynamics); prior experience with SFDC is preferred.
• SFDC Admin certification is a plus.
• Experience in client service/support or in a technical advisory role (e.g., Solution Consultant/Architect, Technical Account Manager, Implementation Manager).
• Highly resourceful with a proactive, go-getter attitude.
• Exceptional communication skills, both written and verbal.
• Strong business acumen with the ability to analyze requirements and develop effective, fit-for-purpose solutions.
• Proven experience working directly with clients, particularly in strategic or enterprise contexts.
• Ability to communicate effectively across diverse teams, including design, engineering, marketing, product, and business development.

Why Join Us?
We are experiencing rapid growth and are committed to scaling our team to support and accelerate this momentum. We welcome individuals who share our values, challenge conventional thinking, and are passionate about driving innovation within the organization.

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