Job Description

Hybrid

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

The Help Desk Specialist will provide technical support to our end users on a variety of issues via

email/chat/video conference within our India Region. They will identify, research, and resolve technical

problems utilizing effective tracking and monitoring tools and support documentation to ensure timely

resolution. The Help Desk Specialist will serve as the first point of contact for troubleshooting hardware

and software issues across all computer systems (primarily Mac) along with windows endpoints. You'll

respond to and track all incoming emails and IT enquiries to the Service Desk, triaging tickets. You will

ensure full and accurate details of all interactions are recorded into a case management system whilst

responding to incidents and requests within agreed SLAs. You will also be a key stakeholder in supporting

our India office.

Apply Now

Job Description

Popular Jobs

Latest Jobs

Locations

Jobs by Title

Jobs by Type