Job Description
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Description:
The Cyber Endpoint Engineer ensures seamless functionality and security of endpoint devices, addressing technical issues and coordinating upgrades. This role centers on maintaining robust MDR software performance and supporting clients effectively.
Responsibilities:
- Develop in-depth expertise in supported MDR software suites.
- Act as the primary escalation point for high-level technical support issues related to MDR product offerings.
- Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux).
- Support partners with installation, configuration, and maintenance of MDR suite software, providing guidance as needed.
- Respond professionally and promptly to technical issues reported by customers via ticketing system or phone.
- Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction.
- Diagnose, research, reproduce, and log reported issues while liaising with MDR suite vendor engineering.
- Contribute to the development and upkeep of support documentation, enhancing the knowledge base for MDR suite support.
- Stay current with MDR product updates, industry trends, and best practices through training, conferences, and self-study.
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
