Operational Support Systems and Data Communications Network Support Manager

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering, IT System Administrator, or in a related field, or equivalent practical experience.
• 5 years of experience in network operations and data communications.
• 5 years of experience in program management.
• 5 years of experience with network multilayered OSS, network design, and network security.

Preferred qualifications:

• Experience with Enterprise Networking for e.g. L3 Routing, Switching (CISCO) SD WAN and Security (eg FW).
• Experience with Network Operations, OSS Systems, Software implementations and lifecycle management.
• Experience with data communications protocols, Data Network design, Open Network protocols, models and strategies.
• Familiarity with software/coding, operating systems, database structure and related experiences.
• Excellent communication and collaboration skills.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will build, operate and promote global infrastructure to support Google Global Networking growth and open networking objectives. This organisation will require dedicated operations program to help define, design and deploy resources towards a cohesive and coordinated plan embedded within the Google Global Networking and wider Google Cloud division. The development will bring significant new resources into Google, stimulate slick, simplistic governance and drive a talent development program to ensure adequate succession planning and career development in this unique and specific part of the business.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

• Review Design, Implement and Operationally manage Google Submarine Networks (GSN) Layer 2-3 IP Secure Data Communications Network (DCN) and Operational Support Systems (OSS) and Cloud based applications and systems.
• Work with stakeholders, supporting Global Submarine Networks (GSN), Network Operations center (NOC) to develop systems operating processes in addition to the lifecycle management of the hardware and software elements incorporate into the OSS/DCN and maintain its functional capabilities, upgrade's, enhancements.
• Work with user groups, access Security, Engineering, Software teams, suppliers to develop improvements/innovation/improved processes in OSS usability and performance.
• Work with technology suppliers, security, risk and compliance teams to ensure Google maintains the highest levels of reliability in respect of Operating Systems and Network.
• Monitor and troubleshoot network and OSS systems performance, Implement Service Performance Measures and Service Performance Analysis.