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DAZN
Analyst Production Observation (Fullstory)
🌎Hyderabad, India
3 months ago
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Job Description

On-site
Job Title: Analyst – Production Observation
Location: Hyderabad
Job Type: Full-time

We are seeking an experienced Analyst – Production Observation to play a key role in ensuring the quality and reliability of our Production Features and User Journeys across different Devices as Identified and Analyzed through FullStory Analysis tool (www.fullstory.com).
We are driving latest mode of PROD Quality by performing Special Purpose Production validation across various user journeys in our business. We do this employing Manual, Automation Driven and 3rd Party Crowd Testing to assure localized validations and highest standard QoS for our customer in both Streaming and Other journeys.
This User behavioral analysis through FullStory, will be critical addition to our objective to get precise customer experience pattern and various impediments.
This Team will consume all monitoring analysis, Customer Support Inputs and Feature changes. Subsequent to that device appropriate FullStory analysis report generation to determine fine grained hint about customer experience and issue that they are facing