Director, Customer Marketing, Microsoft Security

Security is critical for our increasingly digital world. Our mission is to empower every person on the planet and make the world a safer place for all. At Microsoft Security, our innovation goal is to give defenders the advantage they need to stay ahead of threats and to help organizations accelerate the safe adoption of AI while staying compliant. As the Director, Customer Marketing, Microsoft Security, you will play a vital and strategic role in leading and elevating our global customer marketing strategies and programs. This role will drive customer engagement, retention, and advocacy through program design and scaled execution in partnership with go-to-market (GTM) teams, field marketing, and our global demand center (GDC). This role reports to the GM, Strategy and Portfolio Marketing for Microsoft’s Security business. The ideal candidate should have a proven track record in customer-centric marketing or sales roles, with a deep understanding of B2B software as a service (SaaS) customer marketing particularly security – including customer evidence, advocacy, engagement, and retention. This is an excellent opportunity for someone who embodies customer love and a leader who is passionate about designing and scaling customer programs that enhance customer lifetime value, building an engaged community of advocates, and leading a high-performing team. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.