Netflix is one of the world’s leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

The Partner Experience team at Netflix delivers and maintains the high-quality Netflix experience on hundreds of millions of playback devices worldwide. We strive to delight our customers with a service that just works, always.
We are expanding our engineering team in Netflix's São Paulo office. In this role, you will serve as the technical interface between Netflix and the engineering teams of our MVPD operator partners in the Americas. You will both represent Netflix engineering to our partners and represent the partner, and their needs and interests, to other teams at Netflix. A significant portion of our subscriber growth comes through our operator partnerships, meaning your work will contribute concretely to the continued success of Netflix.

We want to delight our customers with a service that just works, always. This requires our engineers to have a truly full-stack understanding of the Netflix experience, from playback device architecture to the design and implementation of our cloud-based payment APIs. You will be successful at this job if you have a strong foundation in software engineering with experience building complete systems, enjoy communicating complex ideas to other people, and have a strong desire to find creative solutions to repetitive tasks, reducing effort for Netflix and our partners.

The job expectations are broad: one day, you will be tracking down an issue in the C++ code that runs on devices, while on another day, you will be diagnosing a partner's payment issue by examining the behavior of REST API calls or testing a partner device using our comprehensive test suite to verify integration quality. The job is not coding regularly, like a traditional software engineering role. Still, we expect our engineers to have a strong foundation in software engineering so they can engage with our internal and external engineering teams and implement technical solutions with our partners as respected technical peers.
Our unique company culture and values are essential to the Partner Experience team's operations. Learn more about the Netflix culture here. To learn more about our teams, listen to this podcast or check out our tech blog for a case study from the team.

What you will be doing:
Work with partners to integrate, test, deploy, and improve the Netflix streaming application, content discovery APIs, and billing integration APIs over the entire device lifecycle using Netflix tools and data.
Manage project priorities, deadlines, and deliverables over multiple partner engagements. 
Test partner devices, which includes black-box testing using our in-house testing suite.
Diagnose and triage post-launch issues and work with partners to return the service to optimal performance.
Represent partner requirements with headquarters product and engineering teams in California.
Recognize opportunities for improvement in process or tooling and implement changes to deliver the same or better quality with less effort.
Build and maintain our engineering relationships with Netflix partners. Ability and willingness to travel to Netflix’s Los Gatos, CA headquarters, as well as regular regional Americas partners when required. 
What we are looking for: 
BS or MS degree in Computer Science, Electrical, or equivalent practical experience.
Experience working with external partners and multiple internal stakeholders to implement complex systems.
Comfortable with interfacing with external partners in Spanish and working in an English-speaking work environment
Programming or technical leadership experience in two or more of the following areas: Backend API (Rest/GraphQL) integration and development, solution architecture, embedded Linux, device drivers, embedded graphics, software development with a focus on distributed computing involving audio/video standards. 
7+ years of experience in C/C++, Java, Go and source code management tools like GIT or similar. Experience in shell scripting, SQL, Python, JavaScript is a plus.
Demonstrated history of delivering on full development lifecycle and multiple successful releases.
Adaptable and thrive in a rapidly changing environment with evolving requirements. You are skilled at navigating ambiguity and taking informed risks.
 

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.