Enterprise Support & Technical Account Management team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities. We are building a world-class Enterprise Support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service excellence so businesses can thrive on our platforms in an open and connected world. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for our customers. The Program Manager, Enterprise Support Operations is responsible for optimizing processes with customer-facing vendors, understanding enterprise support requirements, and collaborating with cross-functional teams to enhance support workflows and deliver high-quality results at scale. This role is crucial for ensuring that enterprise clients receive top-tier support and that the support processes are continuously optimized for efficiency and effectiveness.