SVP, Global Head of Strategic Research and Head of ANZ Client Services

 Part 1 - Head of ANZ Client Services Job Description

 Reporting to the Director, Head of International, the incumbent should have expertise in engaging with global and regional financial institutions, consulting firms, and/or large corporations. In-depth knowledge of the Australian market is essential. These responsibilities are in addition to the global head of SR duties.

What You’ll Do:

• Plan and execute strategies to deliver ambitious growth as part of the regional and global team
• Oversee the Client Service team in Sydney
• Build out the Client Service team, ensuring the identification of the right leader for succession or hiring a new leader as necessary
• Lead client advocacy and work with the local team
• Drive close cooperation between offices, sharing best practices throughout the organisation
• Act as the point of contact for ANZ business escalations
• Assist in hiring Business Development members

 Part 2 - SVP, Global Head of Strategic Research Job Description

 What You’ll Do:

 Managing Quality and Production

• Manage P&L of global Strategic Research department & LATAM business
• Oversee the production of professionals serving under his/her and his/her direct Team Lead/VP reports for Strategic Research globally
• Forecast headcount planning and budget for the department
• Develop business strategy for salary, cost alternatives, services, and location of operation
• Meet regularly in individual meetings with Strategic Research Team Leads /VP to review accounts, oversee progress toward monthly, quarterly and annual goals, problem-solve about project and client issues, oversee career development of Strategic Research team members
• Primary point of contact for all escalations revolving Strategic Research
• Discover new avenue of services supporting global operations
• Collaborate with product development team to enhance operation productivity

Compliance

• Be well versed at all times in Guidepoint’s compliance policies, the custom compliance protocols of all clients serviced by the overseen teams and compliance CRM functionality
• Spot-check compliance adherence
• Work with Team Leads/VP to investigate and remediate compliance breaches
• Serve as the point of contact between the Compliance Department and his/her Strategic Research team
• Provide support to the Compliance Department with respect to establishing best practices, reinforcing Guidepoint and client compliance policies and procedures and addressing any breaches of such policies and procedures
• Ensure that members of the Strategic Research team are held accountable for compliance breaches and address recurring issues
• Set the tone from the top that Compliance is a key element of the service that we provide and an essential part of the service team’s job

Training & Mentoring

• Work in collaboration with HR and other VPs in designing and implementing training programs for Project Managers, Research Managers and Associates to teach best research, communications, service and compliance practices
• Continually train staff on new research resources and technology
• Coach and mentor Team Leads/VP to handle employee escalations and troubles surrounding performance
• Provide guidance around decision making for Team Lead/VPs

Research Development

• Act as point-person for firmwide research initiatives, coordinating with managers in international offices
• Help to identify and evaluate new research resources and coordinate review and onboarding of such services.
• Supervise and encourage utilization of research resources

Staffing, Hiring and Supervising

• Work with HR/TA Manager to interview and hire new Associates, Managers, and leadership for the Team
• Review promotions of existing research professionals suggested from VP/Team leads
• Conduct disciplinary procedures as necessary, including Performance Improvement plans and dismissal
• Conduct semi-annual performance reviews of Team Leads/VP and collaborate with them on their semi-annual performance reviews of Project Managers and Research Associates
• Raise with HR promptly any employee issues or complaints and act quickly to address such issues consistent with company policy and/or direct instructions from HR

Sales and Relationship Management

• Work with VP of Business Development to manage trials
• Work with VP of Business Development on account reviews
• Work with VP of Business Development on account renewals
• Oversee execution of account strategies by Strategic Research teams
• Raise service issues to the Director of Business Development promptly and collaborate on remedial actions
• Manage overall clients servicing within group, maintain positive relationships and encourage client reach out initiatives
• Attend client meetings (both current clients and prospects)

Firm Management Responsibilities

• Act as a representative of the company and leader in managing implementation of company policies, decisions and values
• Inform and support Executive management in information gathering and decision-making.

What You Have:

• University degree from a recognised institution
• 12+ years of relevant work experience, ideally within the information service, or other similar sectors
• Excellent communicator capable of handling high-profile clients with a demonstrated ability to establish effective relationships with stakeholders
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed
• Demonstrated ability to work independently and within teams
• Ability to work with executives across Asia and globally
• Excellent written and verbal communication skills in English

What We Offer:

• Central-located office
• Flexible work arrangement
• Competitive compensation - Salary range: AUD 200,000 – AUD 250,000 per annum
• Informal work environment
• Entrepreneurial and dynamic culture

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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