Payment Operations serves our global community by providing customer support for payment issues. We continuously improve customer experience for agent-level processes, escalations and internal workflows. We are advocates for a better customer experience, driving customer focused support efforts, allowing for faster resolution, and providing insights to product teams about user experiences. The ideal candidate is a passionate customer experience specialist who can identify opportunities and then design and deliver on those opportunities to optimize the end to end customer journey, in a highly matrixed environment.