Job Description

Hybrid

Responsibilities:

Building out a set of user journeys and designs for a new commercial banking portal

Working closely with Design and with another Lab49 team responsible for developing a technology and strategy and architecture for the new portal

The portal will enable commercial banking customer to engage digitally end to end

From onboarding and KYC through to cash and liquidity management to product enablement

Consultant will be able to provide the Design team with guidance around best practices and constraints from a business perspective

Consultant will be required to work alongside the UX lead to define a set of best practice customer journeys

Define customer requirements whilst understanding commercial and regulatory constraints

Provide input into defining innovative new digital features with the design team

Understanding the technology strategy and enable the design team to reflect this accurately

Collaborating with the technology strategy team to further elaborate or influence the technology strategy from a customer experience perspective.

Requirements:

Experience as a Product manager, Business Analyst or business manager in the following Transaction or Commercial banking or

Technology Delivery

Digital experience definition

Consultant must have strong communication skills and be comfortable presenting to C-level executives

Consultant will be producing high quality content including PowerPoint presentations.

Consultant will be able to define user requirements

Consulting experience preferred 7-10 years of experience