Job Description
About Bitvavo
In 2018, Bitvavo launched the first version of its digital assets trading platform, to bridge the gap between traditional currencies and digital assets. By offering transparent fees, a wide range of assets and an easy to use platform, Bitvavo is making the currency of the future accessible for everyone.
In two years' time, Bitvavo has established itself as the market leader in the Netherlands and one of the largest in Europe, with over one million users exchanging tens of billions of digital assets a year.
Our team, located in Amsterdam, is looking for self-driven, talented people who can help make digital assets available for everyone.
What is the role about?
You will be the first point of contact for over 1 million Bitvavo customers. One of the crucial points for our growth is the quality of service we provide to our customers. Our customer experience has been the main differentiator between Bitvavo and our competitors. We keep our product super simple and make sure our customers receive outstanding and timely support when needed.
As the digital asset market is developing quickly, so does the regulatory landscape. It is key to comply with all regulations and best practices and by joining our Customer Support team, you will play an essential role in ensuring this happens. Of course, we're always improving our products and services. Therefore you will work closely together with our Compliance, Marketing- and Product teams.
How will you make an impact?
- Support our customers by handling all kinds of procedural, technical and security related questions about Bitvavo's services
- Continuously look for ways to improve the way we support our customers (e.g. identifying common queries and making sure these are addressed in self-serve articles or by providing feedback to our product development teams)
- Contribute to improving the Customer Experience and the Bitvavo product by providing feedback
- Perform initial and periodic customer due diligence activities relating to customer identification and verification
How will you be successful?
- Fluent (written and spoken) in English and native level of German
- You are a natural problem solver, able to quickly understand problems and identify solutions
- Able to adapt to new processes and work in a fast-paced environment
- Affinity with Crypto, technology and knowledge of the digital asset market
- 1+ years experience in Customer Service will be a plus
This position is based in Amsterdam, Netherlands, option of a full-time remote work is not possible.
Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.
What we offer:
- Excellent employment terms, including:
- a very competitive salary;
- lunch;
- 26 days of annual leave;
- Budget for external training and courses.
- We are flexible in terms of WFH or at our office in the heart of Amsterdam;
- Be actively involved with the latest technologies and innovations;
- A position in a unique, young and fast growing FinTech company.
Our selection procedure in a nutshell
- Apply by clicking the button below. Please share whatever you want about yourself to convince we are a match!
- Let's first have a 'coffee chat' to introduce Bitvavo, the role and get to know you.
- We will follow up with an in-depth interview.
We strive to process applications within a week. If you have any questions, please don't hesitate to contact us by mail at recruitment@bitvavo.com.