Job Description
GTM Operations Specialist
(Sales Support & Compliance EMEA)
Purpose of the Role |
Reporting to the Team Lead, Sales Support & Compliance EMEA (Europe, Middle-East, Africa), you will be responsible for checking the accuracy and quality of business processes and ensure it’s within the standard set by the company. This role is central to maintaining the accuracy of the data within our CRM and supporting our sales and customer teams to get our customers' business up and running with Lightspeed in no time!
The Role and Tasks |
- Review deals closed by sales teams for being compliant to rules and requirements from departments such as Legal, Finance, Information Systems and SOX Compliance
- Ensure accuracy of data and processes in our CRM systems
- Process corrections in CRM system where needed
- Refund of subscriptions
- Pricing adjustments
- Invoice tax correction
- Tools used are Salesforce, Slack, Zendesk, Google Sheets, electronic payment processing platforms and various backends of software products
- Perform general administrative activities necessary to assist internal stakeholders
- Other responsibilities and projects assigned by management
Attributes & Skills |
- Ability to thrive under pressure in an extremely fast-paced environment
- Results-driven, self-motivated, and autonomous
- Comfortable in technical environments
- Good time management, multitasking, flexibility and organization skills
- Someone not afraid to ask questions and dig deeper for information, resourcefulness is highly appreciated
- Strong attention to detail, accuracy of customer related data
- Feeling of responsibility for handling various kinds of customer data confidentiality
- Mindset of being problem-solving, with a demonstrated ability to anticipate change and proactively adjust priorities
- Polished communication skills in English, other languages (NL, FR, DE) are a plus
Great if you have, not a must: |
- Previous experience in a similar, CRM administration or System Operator, role
- Understanding for financial topics, balances, credits
- Understanding for Information system flows
- Salesforce experience
- Previously working in SaaS industry companies
What you can learn in this team |
- How an Enterprise functions
- Intra-company communication skills
- Cross-department information gathering to solve tricky cases
- By having contact with various departments, you learn Financial, Legal, System Operations, Sales Management & Commission aspects
|
MAKE IT HAPPEN
We strive for meaningful results. We own both our successes and setbacks along the way. We stay curious, act boldly, and check our blind spots. We only look back to learn. |
MAKE IT TOGETHER
We win and celebrate as a team. We help each other grow by bringing out the best in each other. We work together to take on impossible challenges with energy and positivity. We know when to set a new direction, and we all row together. |
|
MAKE IT HUMAN
We bring our authentic selves to work, and we create space for everyone to succeed. We support, trust, and respect each other. We welcome each other’s unique perspectives as we recognize we are all essential parts of something bigger. We communicate kindly and candidly. |
|
|
MAKE IT ABOUT THE CUSTOMERS
Period. |
|
|
MAKE IT DATA DRIVEN
We choose to assess rather than assume. We champion analysis over anecdotes, but remain open-minded. We ask the hard questions, consider the context, and make informed decisions. |
MAKE IT MATTER
We measure ourselves by our impact. We are deliberate and strategic about what we do, and what we do not do. We identify creative solutions to new problems and blaze new paths. We deploy our resources thoughtfully, all acting as owners. |
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
