Job Description
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Turkish to support partner relationships in the region.
Preferred qualifications:
- Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with limited guidance and high attention to detail.
- Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
- Ability to troubleshoot technical issues and communicate complex topics.
- Ability to navigate ambiguity and manage engaged priorities in a fluid environment.
- Ability to work non-standard hours, including weekends and holidays on shift-based schedules as needed.
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
In this role, you will provide YouTube support to major partners in EMEA (e.g. Music Labels, Media Companies, independent creators, etc). You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
- Provide operational support for partners on the YouTube platform, primarily through email communication.
- Solve technical issues to enable partners to maximize their performance on the platform.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned partner managers and partner engineers on account and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling partner operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
