Job Description
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team
The travel department takes care of almost every part of the process from the moment an employee needs to make a booking to travel until their expenses are fully approved and ready for payment, among other topics
The Role
As a Travel & Expense Specialist, you will report to the Travel & Expense Operations Manager in Madrid, supporting the team in various departmental tasks, with a primary focus on travel and expenses-related responsibilities.
What you’ll do
Travel:
- Guide employees in booking travel arrangements such as flights, hotels, and ground transportation using our booking tool.
- Monitor and escalate booking issues or employee complaints, ensuring timely resolution.
- Assist the Travel Manager with the Preferred Vendors Program, including negotiating with hotels, managing contract signatures, and ensuring rates are uploaded into the online booking platform.
- Work with the sustainability team on carbon accounting initiatives.
Event Support:
- Support the Global Events team and other departments in coordinating travel arrangements for company events, and any other required tasks such as helping with the budget, developing specific guidelines, creating invites, etc.
Expenses:
- Review and process employee expense reports, ensuring compliance with company policies.
- Escalate non-compliance issues when necessary.
- Handle incoming travel and expense-related requests.
- Oversee the administration of the Corporate Card program.
Other
- Serve as a key point of contact for employees, ensuring top-tier customer service for both internal and external stakeholders.
- Regularly review and update our intranet and SOPs
- Develop and deliver training materials, providing employee training as required.
- Identify and report technical issues, coordinating with the relevant IT teams or external vendors for resolution.
- Support ad-hoc tasks, as well as routine audit and reporting requests.
- Administer systems as required.
- Proactively suggest and implement process improvement initiatives.
What you need
- BA and/or MA Degree preferably in Finance, Economics, Tourism, or similar.
- At least 2 years of experience in business travel, finance or administration industry
- Professional fluency (written and oral) in English (applications in Spanish will be automatically discarded). Other European languages are a plus.
- Advanced Excel knowledge & skills; there will be a practical challenge as part of the interview process.
- Curious, eager to learn and resourceful.
- Organized, detail-oriented, and analytical.
- Resilient, assertive, and able to challenge multiple Stakeholders & Leadership in decision-making.
- Keen to deliver best-in-class customer experience to any internal or external stakeholder of Celonis (suppliers, customers, employees).
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Equal Opportunity at Celonis:
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
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